FAQ

AAA Specialist is a network and mobile app for Australian medical specialists. It helps you refer patients, accept cases that match your specialty, coordinate follow-up, and keep communication organised in one place.

The goal is to make collaboration between specialists clearer and faster, without replacing your clinical judgment or the systems your practice already uses for records and billing.

The platform is built for registered medical specialists and professional teams who work in specialist referral workflows (for example, practices that regularly send or receive referrals).

When you sign up, you will be asked for standard professional and identity details so we can verify you before your account is activated. If you are unsure whether your role qualifies, email us at developers@wisemedical.com.au with a short description of your practice and we will guide you.

Download AAA Specialist from the App Store or Google Play, then create an account. You will complete a short onboarding flow with personal and professional information so we can confirm who you are and what specialty you work in.

After you submit your details, our team typically reviews new accounts within 48 hours. You will get email confirmation once you are approved, and you can then sign in and start using the full app.

No formal training is required. The app is designed for busy clinicians: clear screens for cases, messaging, and scheduling, with flows that mirror how referrals usually work in practice.

If you already manage referrals by phone, email, or fax, you will recognise the same steps—just structured so fewer details fall through the cracks. In-app prompts and our support contact are there if something is unclear.

You can create a case when you want to refer a patient to another specialist or document a referral pathway. Relevant clinical context and documents can travel with the case so the receiving specialist sees what they need—subject to your own policies and applicable privacy rules.

When you accept cases, you see requests that align with your specialty and availability, so you can respond without digging through unrelated inbox noise. Exact fields and workflows may evolve as we ship updates, but the principle stays the same: one structured thread per case.

Scheduling tools in the app are meant to cut coordination overhead: suggesting or confirming appointment-oriented next steps between parties involved in a case, aligned with the windows you make available.

It is assistive, not a replacement for your practice’s booking system or hospital roster. Think of it as a shared layer for referral-related timing, not your full EMR.

We treat health-related information seriously. Data is handled with technical safeguards appropriate to a clinical collaboration product, and we expect you to use the app in line with your professional obligations, facility policies, and Australian privacy law (including the Privacy Act and, where relevant, state health records rules).

Only share the minimum information needed for the referral or handover. For full legal terms and how we process personal information, read our Privacy Policy and Terms & Conditions on this site.

Plans are aimed at different levels of activity. The Basic plan suits specialists who mainly create cases, track their own referrals, and message other specialists on the network.

The Refer and Accept plan adds capabilities for busy practices that routinely accept inbound cases and want personalised scheduling support on top of creation and tracking.

If your volume grows or you need both outbound referrals and a steady flow of accepted cases, Refer and Accept is usually the better fit. You can start on Basic and upgrade when your workflow needs it.

Yes. You can change plans or cancel according to the billing rules shown at purchase (for example, in the app store subscription screen). When you cancel a paid plan, you will typically keep access until the end of the current billing period, then move to whatever free or limited tier we offer at that time.

You will not lose access to your account purely because you downgraded, but some features may become read-only or unavailable until you subscribe again. For account-specific billing questions, contact us by email.

For product questions, onboarding issues, or partnership enquiries, email developers@wisemedical.com.au. Include your practice name, specialty, and a short summary of what you need so we can route your message quickly.

We read support mail regularly; complex issues may take a little longer, but we will always reply with next steps.